How to enable go Pass for a user

A user can open doors with their smartphone using the go Pass application.

To use go Pass, you must add go Pass to the system components. For more information, see Adding system components. You must also enable go Pass for the Smartlink application.

To enable go Pass for the Smartlink application, complete the following steps:

1. On the EntraPass workstation, click the Devices tab.
2. Click the Application button.
3. Select the Smartlink to use for your go Pass application.
4. Click the Web Service tab and select Allow Go Pass.
5. Ensure the Connection name, IP address / Domain name, and port numbers, are present for the Smartlink connection.
6. Click the SmartLink e-mail tab.
7. Ensure the E-mail Server parameters are present for the connection.

To enable go Pass for your hattrix system, complete the following steps:

1. On the EntraPass workstation, click the Accounts tab.
2. Click the Account
3. Click the Miscellaneous tab.
4. Select Allow go Pass.

To enable go Pass for a user and send credentials, complete the following steps: button, and select the account you want to enable the go Pass feature for.

1. On the EntraPass workstation, click the Users tab.
2. Click Card.
3. From the Card user name list, select an existing user, or click the New icon to create a new one.
4. Select the Enable go Pass check box. For new users, the card number automatically generates in the Card #1 field. For existing users with an access card, the card number is already in the Card #1 field. The Key Cycle defualt value is 12 hours, and the Key Lifespan default value is 24 hours. For more information about Key Cycle and Key Lifespan, see go Pass tab.
5. Enter the user's email address. The user receives go Pass instructions at this email address.
6. Select the Notify button, and select the check box to send the instruction email.
7. Select the language of the user.
8. Click Save.

The user receives an automated email which contains details on how to download the go Pass application to their smartphone. The user's credentials are automatically entered into the application. If the user cannot open the activation link, they can copy the activation key from the email and paste it into the manual activation field of the go Pass application.

Troubleshooting

If the Smartlink port or address changes, you lose access to go Pass. To get access to go Pass access, you must update the credentials. To send the updated credentials to all go Pass users, complete the following steps: