If you cannot find the answer to your question in this manual, contact your
installer. Your installer is familiar with your system configuration and may be able to
answer your questions. If you are an installer, contact your system operator.
If you require additional information, email access-support@jci.com, or go to:
https://www.kantech.com/Support/Contact_Technical_Support_Advanced.aspx.
See the following table for the technical support opening hours and phone
numbers in your region.
Table 1. Technical support contact details
| North
America |
Number
type |
08:00 to
20:00 GMT -05:00 |
| USA and
Canada |
Toll free |
+1 888 222 1560 |
| USA and
Canada |
Direct |
+1 450 444 2030 |
| Latin America |
Number
type |
08:00
to 20:00 GMT -03:00 |
| Argentina, Buenos Aires |
Direct |
+54 11 5199 3104 |
| Brazil, Sao Paolo |
Direct |
+55 11 3181 7377 |
| Chile, Santiago |
Direct |
+56 2 3210 9662 |
| Colombia, Bogota |
Direct |
+57 1 344 1422 |
| Colombia, Cali |
Direct |
+57 2 891 2476 |
| Colombia, Medellin |
Direct |
+57 4 204 0519 |
| Costa Rica, National |
Direct |
+506 4 000 1655 |
| Dominican Republic, Santo Domingo |
Direct |
+1 829 235 3047 |
| El Salvador, San Salvador |
Direct |
+503 2 136 8703 |
| Guatemala, Guatemala City |
Direct |
+502 2 268 1206 |
| Mexico, Mexico City |
Direct |
+52 55 8526 1801 |
| Panama, Panama City |
Direct |
+507 836 6265 |
| Peru, Lima |
Direct |
+51 1 642 9707 |
| Venezuela, Caracas |
Direct |
+58 212 720 2340 |
| Asia |
Number
type |
09:00
to 17:00 GMT +08:00 |
| Asia
Pacific |
Toll free |
+800 2255
8926 |
| China |
Direct |
+86 21
6163 8644 |
| India |
Direct |
+91 80
4199 0994 |
| Australia |
Direct |
+1 800
580 946 |
| Oceania and New
Zealand |
Direct |
+64 9942
4004 |
| EMEA |
Number
type |
08:00
to 18:00 GMT +01:00 |
| Europe,
Middle East, and Africa |
Toll free |
+800 2255
8926 |
| Europe,
Middle East, and Africa |
Direct |
+31 475 352
722 |
| United Kingdom |
Direct |
+44 330 777 1300 |
| Israel |
Direct |
+972 77
220 1350 |
| Spain |
Direct |
+900 99 31 61 |
| Denmark |
Direct |
+45 4494
9001 |
| France |
Direct |
+0800 90 79 72 |
| Germany |
Direct |
+0800 1806 757 |
| Italy |
Direct |
+39 02
3051 0112 |
| Belgium |
Direct |
+0800 76 452 |
| Ireland |
Direct |
+1800 94
3570 |
| Nordic Countries |
Direct |
04494
9001 |
| Greece |
Direct |
00800
3122 9453 |
| South Africa |
Direct |
+27 10 100
3292 |
| Russia |
Direct |
+81 0800 2052 1031 |
| Turkey |
Direct |
+00800
3192 3007 |
| United Arab Emirates |
Direct |
(0)800
0310 7123 |
| Bahrain |
Direct |
(0)800 04127 |
| Kuwait |
Direct |
(0)22062915 |
| Qatar |
Direct |
(00)
800100841 |
| Egypt |
Direct |
(0)
8000009697 |
| Oman |
Direct |
(00) 8007
4364 |
| Lebanon |
Direct |
01 426 801, new dial
tone and then dial 8552343677 |
| Kingdom
of Saudi Arabia |
Direct |
+96 6800 8500
509 |
