Operator auto-deactivate

Use the Operator auto-deactivate feature to automatically deactivate an operator if there is no activity on their account for a certain amount of days. The default is 90 days. When you install EntraPass for the first time or update from a previous version, this feature is turned off. When you turn on the Operator auto-deactivate feature, at midnight EntraPass checks the database for activated operators, and in the absence of activity, automatically sends an e-mail 10 days before the deactivation to notify the operator of their imminent disconnection.

Note: The Operator must complete their e-mail field to receive the notification e-mail. If their e-mail field is not complete, the deactivation occurs without the e-mail notification. The auto-deactivate feature does not apply to LDAP operators, or the default EntraPass operators: administrator, installer, and operator.

To prevent deactivation the operator must log on to EntraPass using the workstation, web or mobile device before the deactivation date. If an Operator is deactivated, they have to manually enable the operator. To do this, click the System tab, and click Operator from the menu. Select the appropriate Operator and clear the Operator disabled check box.

In the event of a failure from the primary server, the feature continues to work fully on the redundant server. If the server and the redundant server are down on the day the notification e-mail is due to send, the notification e-mail is not sent but the Operator is deactivated as scheduled.