Configuring a redundant gateway

Note: Redundant Gateway is only available for multi-site gateways.
  1. From the Devices tab, click the Gateway button.
  2. From the Gateway list, select the redundant gateway you want to configure. You can set the name of the redundant gateway here.
  3. From the Devices tab, click the Gateway button.
  4. From the Gateway list, select the mult-site gateway you want to configure.
  5. Under the Redundant tab:
    • Use the blue dots icon to select your redundant gateway. You can select up to two Redundant Gateways.
  6. The status of the redundant gateway can be viewed by selecting the Gateway button from the Operations tab. Selecting the multi-site gateway displays the status of the associated redundant gateways.
  7. The assigning process automatically reloads the redundant gateways. This causes temporary disconnection of the primary gateways connections.
    Note: For automatic switching of gateways to work correctly controllers must be configured to communicate with the gateway through a domain name. The dealer is responsible for changing the controllers to point toward the correct DNS for the gateway.

    The redundant gateway will automatically become active when the primary gateway fails. To reinstate the primary gateway it must be manually changed. For more details about the configuration of a badge in EntraPass, see Manual Operations on Gateway.

    Direct connections, modem connections and Ethernet (Lantronix polling) connections are not supported by redundant gateway.