Reloading gateway data

EntraPass allows operators to reload data in order to refresh system parameters with new data from the system database. When must you reload a gateway?

  • After major changes in the system database such as new cards, new devices, modification of component definition, definition of new schedules;
  • When one or more controller(s) is malfunctioning (for example, when it does not receive data).

After a reload operation, the gateway reorganizes the data received and communicates the new data to all the sites and controllers.

Note: Communication with controllers is suspended during a reload operation.
  1. Select the gateway that you want to reload the data for.
  2. Click the Reload data button, and the gateway data is updated.