Receiving notification e-mails for video triggers

When you configure an alarm notification for a video event, you must configure the e-mail notification schedule field. The component that triggers the event must have a camera or video view link in order to receive the notification e-mail containing the thumbnails. When an event trigger occurs, EntraPass sends an e-mail containing four thumbnail views of the event. If the device has multiple cameras attached, the first camera in the view is used. For the timing of the thumbnails, see the following steps:

  1. Five seconds before the event occurred.
  2. At the time of the event.
  3. Two seconds after the event.
  4. Five seconds after the event.
    You must enable the New event operator mode to receive the thumbnail images e-mail. EntraPass uses the task builder and alarm notifications to send the e-mails.