Correcting import or export errors

The CSV Import/Export feature imposes a number of rules: each field contains a specific value format that must be followed. For example, the card state field only accepts the following values (0=valid, 1=invalid, 2=stolen/lost). The pattern used must match the pattern used by the source file. The present section assists you in correcting import or export errors.

  1. Click the Import or Export button to start the transaction (the following example illustrates a case of importing CSV data). The lower part of the window displays the number of cards in the list.
    Note: Although entries in the Transaction code column are identified with a green flag, the Card number column is empty. This indicates problems in the pattern conversion.
  2. Click the Import button.
    Note: The Error button is enabled because the system encountered problems during the import transaction.
  3. You may click the Error button to display information about the error. The Process error window shows that the pattern used is invalid.
  4. Click the Close button to go back to the Import Export window.
  5. In the Import/Export CSV window, double-click the pattern you have used for the Import transaction (Custom, in the example above).
  6. From the Field separator drop-down list, select Comma as the field separator, then click OK. Data in the Card number field indicates that the import transaction will be successful.