Performing Manual Operations on a Site/connection

  1. From the Operation window, click on the Site and Connectionbutton to open the Site and Connection window, then select the site/gateway to which the site/connection is connected.
  2. To poll a controller that is not assigned, click the Controller button. A message is sent to an unassigned controller, asking it to identify itself. When the controller receives the call from the connection, it sends an acknowledgement message in the Message desktop.
  3. You may select the Message desktop to view the controller serial number.
    Note: The % column shows the communication performance of a selected connection. If the percentage is too low (below 75% for instance), it may indicate that the connection is not communicating efficiently. Communication problems may stem from various reasons such as interferences, damaged cables, etc.